Terms of service

Terms of Service
Effective Date: July 1, 2024

Welcome to Black Cats Candle Co.! By accessing or using our website (www.blackcatscandleco.com), you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our site.

1. General Terms

By using this website, you acknowledge that you are at least 18 years old or have parental permission to make purchases. You agree not to use our website for any illegal or unauthorized purposes and to comply with all applicable laws and regulations.

2. Product Information & Availability

We strive to ensure that all product descriptions, pricing, and availability are accurate. However, we do not guarantee that all information is error-free. We reserve the right to modify or discontinue products at any time without prior notice.

3. Orders & Payment

  • By placing an order, you agree to provide accurate and complete payment and shipping details.
  • We accept various payment methods, which will be displayed at checkout.
  • Black Cats Candle Co. reserves the right to refuse or cancel any order for suspected fraudulent activity.

4. Shipping & Delivery

  • Orders are processed within 3-5 business days, excluding weekends and holidays.
  • Shipping costs and estimated delivery times will be displayed at checkout.
  • We are not responsible for delays caused by shipping carriers or incorrect addresses provided by customers.

5. Returns & Exchanges

  • Due to the nature of our handmade products, we do not accept returns, except noted below.
  • If your order arrives damaged or defective, please contact us within 7 days with photographic evidence, and we will arrange for a replacement or refund as applicable.
  • Custom or personalized items are non-refundable.

6. Intellectual Property

All content on this website, including images, product names, logos, and text, is the property of Black Cats Candle Co. and may not be used, copied, or reproduced without our written consent.

7. Limitation of Liability

Black Cats Candle Co. is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. We make no warranties regarding the performance or longevity of our products under specific conditions.

8. User Conduct & Prohibited Activities

You agree not to:

  • Use our site to engage in any fraudulent or unlawful activity.
  • Attempt to gain unauthorized access to our systems or disrupt website functionality.
  • Post any offensive, defamatory, or misleading content on our platform.

9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting. Continued use of the site after modifications constitutes acceptance of the new terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

12. Contact Us

For any questions regarding these Terms of Service, please contact us at blackcatscandleco@gmail.com.

Thank you for choosing Black Cats Candle Co.!